Question 1

What is Figaro, exactly?

Accepted Answer

A personal AI operator — software that holds a role (assistant, researcher, receptionist), works around the clock, and hands back finished work: triaged email, booked meetings, drafted documents, completed calls. You talk to it on WhatsApp, in the app, or by voice.

Question 2

Do I need the box to use Figaro?

Accepted Answer

No. Figaro Home (£550 paid in full — first in line, delivery within 30 days — or a fully refundable £20 reservation) is the easy way: it arrives set up. The same operator runs in our cloud for $100/mo, or self-hosted on your own mini-PC or laptop from $39/mo.

Question 3

What do I need for it to work?

Accepted Answer

Power, internet, and your own Anthropic Console API key with a payment method attached. Anthropic bills that metered usage directly to you — separate from anything you pay us. We help you set the key up on the onboarding call.

Question 4

Do I need to know how to code?

Accepted Answer

No. Setup is a call with us — we connect Gmail, Calendar and WhatsApp together. There is no terminal and no config file in your path.

Question 5

What's inside Figaro Home?

Accepted Answer

A quiet, low-power x86 machine — 16 GB RAM, 512 GB NVMe, gigabit Ethernet and Wi-Fi 6 — sized to run your operator 24/7. Full specs are on the device page.

Question 6

Is it listening to me?

Accepted Answer

You reach it by WhatsApp, the app, or voice on your terms — it is not an always-listening speaker. Your accounts and memory live on hardware you own.

Question 7

Is it loud? Does it use much power?

Accepted Answer

It idles near-silent at roughly 10 W — less than a lightbulb. It's designed to be forgotten on a shelf.

Question 8

What if it breaks?

Accepted Answer

The first year of signed updates and human support is included. After delivery you also have 14 days to return the unit in original condition.

Question 9

When is my card charged for a pre-order?

Accepted Answer

At checkout, for the option you choose: £550 for a first-in-line full order, or £20 for a refundable reservation. Full payments are refundable any time before dispatch; reservations any time at all.

Question 10

When does the box actually arrive?

Accepted Answer

Paid-in-full orders arrive within 30 days of payment — or you get a full refund. Reservations join the queue behind full orders; we confirm your window before any balance is due.

Question 11

What are the ongoing costs?

Accepted Answer

The box is £550 one-time (delivery included) with a year of updates and support in the price. Model usage runs on your own Anthropic API key, billed by Anthropic directly to you. Cloud is $100/mo; self-hosted is from $39/mo — both cancel anytime.

Question 12

What's the refund policy?

Accepted Answer

Reservations: fully refundable any time. Full orders: refundable in full before dispatch; if we miss the 30-day window — full refund without asking. After delivery: 14 days to return in original condition.

Question 13

Where does my data live?

Accepted Answer

On the machine that runs your operator — your box, your computer, or your dedicated cloud instance. Your memory is private and exportable; delete it anytime.

Question 14

Does anything leave my machine?

Accepted Answer

Model calls go to Anthropic on your own key — we're honest about that — plus whatever a task itself requires (sending an email, browsing a site). No one at Figaro reads your messages.

Question 15

What can it do without asking me?

Accepted Answer

You set the rules. By default Figaro drafts and prepares; sending, booking and calling take a tap of approval.

Asked and answered.

Getting started

The device

Pricing & billing

Privacy & trust

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